What do the various collection ticket categories mean ?

All collection tickets are organized into distinct categories, providing a clear and structured overview. Selecting a specific category displays a dedicated table that exclusively lists collection tickets relevant to that category, allowing for quick and efficient access to the information you need.

All Active Tickets Screen

Filter	Description
New Today	Displays collection tickets created on the current day.
Action Overdue	Displays collection tickets that require immediate action.
Actioned Today	Displays collection tickets that were addressed today.
Actioned Previously	Displays collection tickets that were addressed in the past.
Follow Up Today	Displays collection tickets requiring follow-up actions today.
Follow Up Future	Displays collection tickets with scheduled follow-up dates in the future.
Follow Up Overdue	Displays collection tickets whose follow-up dates have passed.
Rescheduled Today	Displays loans rescheduled on the current day.
Rescheduled Future	Displays loans scheduled for rescheduling in the future.
Rescheduled Lapsed	Displays loans whose rescheduled dates have passed.
Due Future	Displays loans with future due dates.
Temporarily Suspended	Displays collection tickets that are currently suspended.
Completed Today	Displays collection tickets closed on the current day.
Cancelled Today	Displays collection tickets canceled or written off today.