Frequently Asked Questions

Welcome to Mobiloan's Community FAQ – a resource shaped by real user inquiries, addressing common questions and diving deeper into specific topics.

Explore all topics below to get started!

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🚀 GETTING STARTED

• Welcome to Mobiloan - Loan Management System (LMS)

• Do I need an Amplifin Subscription to use Mobiloan ?

• How to Contact Us?

• How to Download and Install Mobiloan?

✨ ORIGINATION

• How do I unblock a blocked loan?

• Why does Mobiloan remove the expense disclosure ?

• How can I dispute a credit bureau listing that is incorrect ?

• How does Mobiloan Calculate the Minimum Expenses Required on an given loan?

• Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?

• How do I manually change the status of a loan?

• How to reverse a loan payout?

• What is Management Hold Signoff Payout Alert?

• How to create and link a FEZA Card to a client?

➡️ TRANSACTIONS

• How do I manage Unlinked Transactions?

• How does Mobiloan manage adverse loans?

• How do I post a manual receipt/refund ?

• How to perform a wallet or eft refund?

• What is a payout deduction?

• How to resubmit a loan status to SACCRA?

🛠️ MAINTENANCE

• How can I modify the ID Number or Passport of an exiting Client?

⚙️ SETUP

• How do I get started with Insurance Integration ?

• How to enable multi-factor login authentication ?