Frequently Asked Questions

Welcome to Mobiloan's Community FAQ – a resource shaped by real user inquiries, addressing common questions and diving deeper into specific topics.

Explore all topics below to get started!

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FIRST FLIGHT

• What can the Mobiloan App Do?

• What are the device requirements?

• How much does Mobiloan cost?

• Can I migrate to Mobiloan with an existing Amplifin subscription?

• How do I reset my login password?

LOAN ORIGINATION

• How do I unblock a blocked loan?

• Why does Mobiloan remove the expense disclosure ?

• How can I dispute a credit bureau listing that is incorrect ?

• How does Mobiloan Calculate the Minimum Expenses Required on an given loan?

• Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?

• How do I manually change the status of a loan?

• How to reverse a loan payout?

• What is Management Hold Signoff Payout Alert?

• How to create and link a FEZA Card to a client?

TRANSACTIONS

• How do I manage Unlinked Transactions?

• How does Mobiloan manage adverse loans?

• How do I post a manual receipt/refund ?

• How to perform a wallet or eft refund?

• What is a payout deduction?

• How to resubmit a loan status to SACCRA?

MAINTENANCE

• How to generate a new enrolment link for a device?

• How to create a new device in Mobiloan?

• How to create a new user in Mobiloan?

• How can I modify the ID Number or Passport of an exiting Client?

SETUP

• How do I get started with Insurance Integration ?

• How to enable multi-factor login authentication ?

TROUBLESHOOTING

• How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?

• Why aren't all users populating when selecting a branch manager in Branch Setup?

• How do I fix the time synchronization error on my Windows PC?

• How to bypass the Mac Installation Warning?

GENERAL

• How do I enable Multiple Mobiloan Containers on my Desktop PC?

• What are the various loan statuses?

• How do I Contact Mobiloan Support?

• How to resubmit a loan status to SACCRA?

• How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?