FAQ
User GuideWhat's NewHome Page
  • Frequently Asked Questions
  • GETTING STARTED
    • Welcome to Mobiloan - Loan Management System (LMS)
    • Do I need an Amplifin Subscription to use Mobiloan ?
    • How to Contact Us?
    • How to Download and Install Mobiloan?
  • LOAN ORIGINATION
    • How to perform a FIC Enquiry ?
    • Which Loan Statuses Are Important to Know?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How can I modify the ID Number or Passport of an exiting Client?
    • How do I reset my login password?
  • How to delete a client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • Minimum Device Specifications
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
  • Group 1
    • How to create a POS transaction?
    • Support Ticket Guidelines
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Frequently Asked Questions

NextWelcome to Mobiloan - Loan Management System (LMS)

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Welcome to Mobiloan's Community FAQ – a resource shaped by real user inquiries, addressing common questions and diving deeper into specific topics.

Explore all topics below to get started!


🚀 GETTING STARTED

  • Welcome to Mobiloan - Loan Management System (LMS)

  • Do I need an Amplifin Subscription to use Mobiloan ?

  • How to Contact Us?

  • How to Download and Install Mobiloan?

✨ ORIGINATION

  • How do I unblock a blocked loan?

  • Why does Mobiloan remove the expense disclosure ?

  • How can I dispute a credit bureau listing that is incorrect ?

  • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?

  • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?

  • How do I manually change the status of a loan?

  • How to reverse a loan payout?

  • What is Management Hold Signoff Payout Alert?

  • How to create and link a FEZA Card to a client?

➡️ TRANSACTIONS

  • How do I manage Unlinked Transactions?

  • How does Mobiloan manage adverse loans?

  • How do I post a manual receipt/refund ?

  • How to perform a wallet or eft refund?

  • What is a payout deduction?

  • How to resubmit a loan status to SACCRA?

🛠️ MAINTENANCE

  • How can I modify the ID Number or Passport of an exiting Client?

⚙️ SETUP

  • How do I get started with Insurance Integration ?

  • How to enable multi-factor login authentication ?