Frequently Asked Questions

Mobiloan's Official FAQ repository.

A cleverly designed Frequently Asked Questions Page designed for all levels of end users

---

EXPLORE FAQ

FIRST FLIGHT

• What can the Mobiloan App Do?

• What are the System Requirements ?

• How does the pricing for a Mobiloan subscription work?

• How do I Contact Mobiloan Support?

• Does the system offer the scalability required for a growing microfinance business?

TROUBLESHOOTING

• How do I fix the time synchronization error on my Windows PC?

• How to bypass the Mac Installation Warning?

GENERAL

• How does Mobiloan ensure data security and what measures are in place for disaster recovery?

• How does Mobiloan remain compliant to FIC rules?

• What about adverse management and the related automation?

• What are Mobiloan's features for integrating with insurance services?

• What is the maximum loan amount allowed for Mobiloan NCR Short-Term Loan Products?

HOW TO'S

• How do I resolve unlinked receipts or payments?

• How to create and link a FEZA Card to a client?

• How to cancel a payout and reverse a loan ?

• How do I reset my login password?

• Can I personalize my logo and online web-app?

• Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?