How to update the status of a collection ticket?

Simply select the "close" " option located in the panel of options and select a corresponding status.

Select the New Status dropdown

Select a new collection status.

Collection Ticket Statuses:

Each collection ticket reflects a specific status based on the current outstanding balance and due dates. Knowing what these statuses mean is crucial for efficient collection management.

New	New Ticket that has only been created recently.
Actioned	Ticket has been actioned previously
Rescheduled	The debit order has been rescheduled.
Cancelled	Collection Ticket Cancelled
Discounted	The principal collection amount has been discounted.
Suspended Temporarily	Ticket has been suspended for the day (used to bypass the block when creating a new loan).

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