How do I unblock a blocked loan?

If you encounter a greyed-out "Next" button when creating a new loan, it likely indicates that a block has been placed on the client's account due to either one of the following:

1. A branch or daily client limit has been reached - please reach out to your Branch Manager / Mobiloan Support if you wish to change this limit.

2. The client has an Adverse Client Status - this can be triggered automatically or due to manual intervention.

3. The client has one or more Open Collection Tickets on a loan.

Option 1 - Changing the client status

To resolve overdue payments and reactivate a client’s account, start by reviewing their account to identify and settle any outstanding dues.

Once payments are resolved, verify the client’s status is Active otherwise it may need to be updated to "Active" to unblock the client and restore access.

Option 2 - Suspend any open collection tickets

Mobiloan employs a ticketing system to manage overdue installments. When a client misses a payment, a collection ticket is created, which blocks new loan origination.

If active collection tickets exist, you can temporarily suspend them to permit the client to take out a new loan. Once the tickets are suspended, the client can borrow for the day, but the block will automatically be reinstated the following day.