FAQ
User GuideWhat's NewHome Page
  • Frequently Asked Questions
  • FIRST FLIGHT
    • What can the Mobiloan App Do?
    • What are the device requirements?
    • How much does Mobiloan cost?
    • Can I migrate to Mobiloan with an existing Amplifin subscription?
    • How do I reset my login password?
  • LOAN ORIGINATION
    • What are the various loan statuses?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • How to perform a FIC Enquiry ?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How to create a new device in Mobiloan?
    • How to generate a new enrolment link for a device?
    • How to create a new user in Mobiloan?
    • How can I modify the ID Number or Passport of an exiting Client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I Contact Mobiloan Support?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
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  • Option 1 - Changing the client status
  • Option 2 - Suspend any open collection tickets

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  1. LOAN ORIGINATION

How do I unblock a blocked loan?

PreviousWhat are the various loan statuses?NextHow can I dispute a credit bureau listing that is incorrect ?

Last updated 5 months ago

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If you encounter a greyed-out "Next" button when creating a new loan, it likely indicates that a block has been placed on the client's account due to either one of the following:

  1. A branch or daily client limit has been reached - please reach out to your Branch Manager / Mobiloan Support if you wish to change this limit.

  2. The client has an Adverse Client Status - this can be triggered automatically or due to manual intervention.

  3. The client has one or more Open Collection Tickets on a loan.


Option 1 - Changing the client status

To resolve overdue payments and reactivate a client’s account, start by reviewing their account to identify and settle any outstanding dues.

Once payments are resolved, verify the client’s status is Active otherwise it may need to be updated to "Active" to unblock the client and restore access.


Option 2 - Suspend any open collection tickets

Mobiloan employs a ticketing system to manage overdue installments. When a client misses a payment, a collection ticket is created, which blocks new loan origination.

If active collection tickets exist, you can temporarily suspend them to permit the client to take out a new loan. Once the tickets are suspended, the client can borrow for the day, but the block will automatically be reinstated the following day.

This process requires the appropriate Maintenance Rights. If you lack these rights, coordinate with the authorized personnel or system administrator to implement the necessary changes

Client Blocked Button
Step 1 - Select the adverse status
Step 2 - In the loan menu, select the client status
Step 3- Set the client's status to active
Step 1 - Select the Blocked Reason (Collection X of Y)
Step 2 - Select the Close button in the Collection Ticket Screen
Step 3 - Set the status to Suspend Temporarily