FAQ
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  • Frequently Asked Questions
  • FIRST FLIGHT
    • What can the Mobiloan App Do?
    • What are the device requirements?
    • How much does Mobiloan cost?
    • Can I migrate to Mobiloan with an existing Amplifin subscription?
    • How do I reset my login password?
  • LOAN ORIGINATION
    • What are the various loan statuses?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • How to perform a FIC Enquiry ?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How to create a new device in Mobiloan?
    • How to generate a new enrolment link for a device?
    • How to create a new user in Mobiloan?
    • How can I modify the ID Number or Passport of an exiting Client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I Contact Mobiloan Support?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
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On this page
  • Toggling Loan Transactions & Loans
  • Selectable Cells - Loans Table
  • Repayment Method (ACOL/SEFT):
  • Other Columns:
  • Selectable Cells - Transaction Table

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  1. TRANSACTIONS

What are the basic navigation shortcuts on the Client Ledger Screen?

PreviousHow to view a summary of collection tickets?NextHow do I manually change the status of a loan?

Last updated 1 month ago

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You'll discover plenty of shortcuts and navigation links designed to streamline your workflow. Once you start using them, they’ll quickly become second nature—so let’s dive into the basics!

Toggling Loan Transactions & Loans

Click on either the "Loan" or "Transaction" option in the table row. These act as toggle switches, allowing you to move between views of Loans or Transactions effortlessly.

Based on your selection, a detailed table will appear below:

  • Loan Tab: Displays a breakdown of the client’s individual loans.

  • Transaction Tab: Shows a history of the client’s transactions.


Selectable Cells - Loans Table

Loan Number

Clicking the Loan Number column takes you directly to the Loan Menu for that specific loan, where you can view detailed information and manage various aspects of the loan.

Related content - The Loan Menu is useful tool for querying loan data. Select the link below for more information on the loan menu.


Repayment Method (ACOL/SEFT):

Selecting this column navigates you to the ALLPS Promissory Screen, allowing you to view and adjust the repayment parameters in the promissory mandate)for the chosen loan.

Promissory Management: Learn more about managing promissory details through the ALLPS Promissory Screen.


Other Columns:

Selecting most other columns opens the Loan Ledger whereby you can perform common actions like creating new transactions, editing loan statuses, and more.


Selectable Cells - Transaction Table

Upon selecting a transaction from the transaction table , a list of relevant options you can perform on that specific transaction will appear.

Option
Description

Edit Promissory

Need to adjust the repayment plan (promissory) linked to this transaction? This option takes you directly to the ALLPS Promissory Screen for easy editing.

Move to other loan

Linked the transaction to the wrong loan? Simply select "Move to Other Loan" to reassign it to the correct one.

Unlink from loan

Separate the transaction from its current loan association. This removes the amount from the client's balance but keeps the transaction on their record as "unlinked."

Move to other client

Transferred a payment to the wrong client? Use this option to move the transaction to the correct client's account, where you can then link it to a loan if needed.

Transaction Detail

Comprehensive overview of all the specifics related to the selected transaction.

Selecting the Loans tab will present the table of loans
Selecting the Transactions tab will present the table of Loan Transactions
The Loan Number column of the Loan's Table
The Loan Menu
The Repayment column of the Loans Table
The Allps Promissory Screen
The Loan Ledger Screen
Transaction Options