What are the Benefits of a Ticketing System for Overdue Collections

✔ Centralized Tracking & Organization

• Keeps all overdue collections in one place, ensuring no missed follow-ups.

• Categorizes tickets based on priority, due dates, and assigned users for streamlined management.

✔ Improved Accountability & Transparency

• Assigns responsibility for each overdue case, ensuring clear ownership.

• Logs all actions taken on a ticket, creating a transparent history of communication and resolutions.

✔ Efficient Search & Filtering

• Allows users to search and filter tickets by client name, overdue duration, loan amount, and more.

• Quickly identifies high-risk cases for immediate attention.

✔ Better Communication & Collaboration

• Enhances team coordination by allowing internal communication on collection efforts.

• Integrates with email/SMS notifications to update clients about overdue payments and payment attempts.