FAQ
User GuideWhat's NewHome Page
  • Frequently Asked Questions
  • GETTING STARTED
    • Welcome to Mobiloan - Loan Management System (LMS)
    • Do I need an Amplifin Subscription to use Mobiloan ?
    • How to Contact Us?
    • How to Download and Install Mobiloan?
  • LOAN ORIGINATION
    • How to perform a FIC Enquiry ?
    • Which Loan Statuses Are Important to Know?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How can I modify the ID Number or Passport of an exiting Client?
    • How do I reset my login password?
  • How to delete a client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • Minimum Device Specifications
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
  • Group 1
    • How to create a POS transaction?
    • Support Ticket Guidelines
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  1. GETTING STARTED

Do I need an Amplifin Subscription to use Mobiloan ?

Amplifin Integration enables critical external services within the Mobiloan system. These services include:

  • E-wallet services

  • Bank account verification

  • EFT (Electronic Funds Transfer) services

  • Debit order creation and management, supporting multiple modes (e.g., ACOL DebiCheck, Sure Debit, Sure TMCT, SEFT, and Registered Mandates)

  • AllPS-i user functionality and integration

All these services and their associated workflows are executed within the LMS (Mobiloans) through Amplifin Integration Users, which are created and managed by the Amplifin Support team.

Note: A valid Amplifin subscription is required to access these features. Without it, the services listed above will not be available in the application.


What if I have an existing Amplifin Branch Code? Can I migrate my client data into Mobiloan ?

You can migrate existing client data using your Amplifin subscription and Allps Branch Code.

What's Included:

Automated Import

  • Client profiles sync nightly from Allps-i

  • Missing client information is automatically detected and imported

Manual Import Required

  • Addresses, areas, agents, employers, and notes

  • Use our pre-formatted spreadsheet template

Not Included

  • Transaction history (collect from your previous system before migration)

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support@mobiloan.io