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  • Frequently Asked Questions
  • FIRST FLIGHT
    • What can the Mobiloan App Do?
    • What are the device requirements?
    • How much does Mobiloan cost?
    • Can I migrate to Mobiloan with an existing Amplifin subscription?
    • How do I reset my login password?
  • LOAN ORIGINATION
    • What are the various loan statuses?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • How to perform a FIC Enquiry ?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How to create a new device in Mobiloan?
    • How to generate a new enrolment link for a device?
    • How to create a new user in Mobiloan?
    • How can I modify the ID Number or Passport of an exiting Client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I Contact Mobiloan Support?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
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  1. LOAN ORIGINATION

How to Retrieve and Authorize Electronic Bank Statements in Mobiloan

PreviousHow to add Custom Informal Occupations ?NextWhy does Mobiloan remove the expense disclosure ?

Last updated 2 months ago

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To import electronic bank statements into Mobiloan, navigate to the "Import Bank Transactions" option.

This allows you to pull in transaction data directly from the client’s bank account, streamlining financial reconciliation and loan management.

Requesting a New Electronic Statement

If you need to retrieve the latest bank statement for a client, first select the client's bank account within Mobiloan.

If non has been added - select the Add New button

Once you've added teh bank account, select the bank account from the table and select the "Select Bank Account Option"

Then, click the "Request New" button to initiate the process.

Authorization Methods for Bank Account Access

Mobiloan ensures secure authorization of bank accounts using two methods:

  1. USSD Authorization

    • This method is ideal when the client has a working mobile number linked to their bank account.

    • The client receives a one-time verification code via SMS, which they must enter in Mobiloan to complete the authentication process.

  2. Banking App Authorization

    • Clients can authorize access through their banking app, using a familiar and secure process.

    • Regardless of the method chosen, the client must still enter their bank login credentials within Mobiloan for an added layer of security.

Remote Authorization via SMS Link

In cases where a client cannot complete the authorization process in person, Mobiloan allows users to send an SMS link to the client. This link directs them to the login page, where they can approve the authorization remotely. This feature provides added flexibility, ensuring that loan processing is not delayed due to authentication issues.

By following these steps, users can efficiently retrieve and authorize electronic bank statements within Mobiloan while maintaining security and compliance.