FAQ
User GuideWhat's NewHome Page
  • Frequently Asked Questions
  • GETTING STARTED
    • Welcome to Mobiloan - Loan Management System (LMS)
    • Do I need an Amplifin Subscription to use Mobiloan ?
    • How to Contact Us?
    • How to Download and Install Mobiloan?
  • LOAN ORIGINATION
    • How to perform a FIC Enquiry ?
    • Which Loan Statuses Are Important to Know?
    • How do I unblock a blocked loan?
    • How can I dispute a credit bureau listing that is incorrect ?
    • How to add Custom Informal Occupations ?
    • How to Retrieve and Authorize Electronic Bank Statements in Mobiloan
    • Why does Mobiloan remove the expense disclosure ?
    • How does Mobiloan Calculate the Minimum Expenses Required on an given loan?
    • How to capture the address of a client?
    • Why is Mobiloan allocating the surplus as an expense, and removing the NCR disclosure?
    • How to reverse a loan payout?
    • What is Management Hold Signoff Payout Alert?
    • How to create and link a FEZA Card to a client?
  • COLLECTION
  • What are the Benefits of a Ticketing System for Overdue Collections
  • What do the various collection ticket categories mean ?
  • How to update the status of a collection ticket?
  • How to view a summary of collection tickets?
  • TRANSACTIONS
    • What are the basic navigation shortcuts on the Client Ledger Screen?
    • How do I manually change the status of a loan?
    • How do I manage Unlinked Transactions?
    • How does Mobiloan manage adverse loans?
    • How do I post a manual receipt/refund ?
    • How to perform a wallet or eft refund?
    • What is a payout deduction?
    • How to resubmit a loan status to SACCRA?
  • How to Enable Auto - Handover and Auto - Write Offs.
  • MAINTENANCE
    • How can I modify the ID Number or Passport of an exiting Client?
    • How do I reset my login password?
  • How to delete a client?
  • troubleshooting
    • How to upload a diagnostic report ?
    • Why do outgoing voice calls go directly to voicemail?
    • How do I fix the time synchronization error on my Windows PC?
    • How to Grant Storage and Camera Permissions to the "Mobiloan" App on Android?
    • How to bypass the Mac Installation Warning?
    • Why aren't all users populating when selecting a branch manager in Branch Setup?
  • How to Clear Browser Cache for Various Desktop and Mobile Browsers
  • GENERAL
    • How to enable multi-factor login authentication ?
    • About Mobiloan - FIC Integration
    • What languages does Mobiloan support for contractual agreements?
    • Minimum Device Specifications
    • How do I enable Multiple Mobiloan Containers on my Desktop PC?
    • How do I verify my Email Address?
    • How can I add cellphone numbers to SMS messages without triggering a Mobiloan warning?
    • Understanding and Leveraging the Search Results Screen in Mobiloan
    • How do I get started with Insurance Integration ?
  • Group 1
    • How to create a POS transaction?
    • Support Ticket Guidelines
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On this page
  • Once off Email Verification
  • Automatic Blocking of invalid email addresses
  • How to Verify My Email Address

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  1. GENERAL

How do I verify my Email Address?

Email Validation in Mobiloan

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Last updated 4 months ago

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Once off Email Verification

When entering an email address—whether for a new branch, company, client, or operator—Mobiloan ensures that only valid email formats are accepted. Before saving the email, Mobiloan performs an automatic - once off validation check- your screen will resemble the screenshot below when this occurs.

Automatic Blocking of invalid email addresses

If an email address is flagged due to issues such as being greylisted or blacklisted, Mobiloan will prevent the user from saving it. This ensures that invalid or potentially problematic email addresses are not stored in the system.

When this happens, a warning message will appear, notifying the user of the issue and preventing the email from being accepted.

How to Verify My Email Address

If you're sending an email under a new address for the first time, a verification is required to ensure successful email delivery. The following warning will be displayed.

Check your inbox for a verification email from Amazon Web Services (AWS) and follow the instructions to confirm your address.

If you don’t see the email, click Resend and check your Spam folder in case it was filtered.

Once you find the email verification message, click the link provided in the email body (as shown below). After completing this step, you’ll be able to proceed with sending emails in Mobiloan.

You should see this message upon successful verification. ✅