Loan Origination
How to Create a New Client in Mobiloan?
Enter the ID number in the Client Search Dialog. This will prompt Mobiloan to navigate to the Client Profile Screen, allowing you to define client details.
For more information on creating a new client during the loan origination process, select the link below:
Overdue Clients blocked from new loan creation?
Mobiloan does not permit the creation of a new loan unless the client is in the Active status. Any other status is considered adverse, resulting in the primary button being disabled—usually due to a missed payment or adverse listing. This status can be modified through Mobiloan's automation or manual processes.
For more information on changing the client's status, click the link below:
Loan Frequency Definitions
Mobiloan categorizes clients based on their loan frequencies at any given time, as detailed in the table below.
First Loan
The initial loan issued to a client in the system. Each client will only ever have one first loan.
Dormant Loan
A loan where the client's last payment, in the same loan category, was made more than six months ago, and the loan has been fully repaid.
Repeat Loan
A loan where the client's last payment, in the same loan category, was made less than six months ago, and the loan has been fully repaid.
Top-up Loan
A loan where the client still has an outstanding balance from their previous loan.
Credit Enquiry Expense Management
Mobiloan automatically extracts each NLR and CPA monthly repayment account and adds them as locked fields in the affordability assessment.
Category Bureau Adjustment
If the client's category permits Bureau Expense Adjustments, these accounts can be either edited or cancelled as needed.
To enable this adjustment feature:
Go to Setup Menu > Category
Select the relevant Category
Navigate to the Affordability tab
Enable the 'Allow Bureau Expense Adjustments' option
Click the link below for more information on the relevant affordability setting.
For more information on adjusting the bureau expense values - select the link below.
Importing digital bank statements
Powered by Gathr (Finch Technologies), this feature automates the retrieval of bank account details and presents them in a structured digital format.
The methods of bank statement retrieval include :
Upload bank statement PDF file
Download using USSD Authorization
Download Using Online Banking
For more information on how to retrieve these details, click the link below.
Accepting Voluntary Insurance and Credit Life
Insurance products are set up and configured based on the insurance provider's rules, selling rates, and conditions. These insurance policies are then distributed during the Origination Workflow to new loans which align with the authorized branches, categories and loan products of the insurance policy.
For more details on setting up insurance policies, click the link below.
For more information on how the Insurance policy is attached to a new loan during loan origination - select the link below:
Loan Reversals
In the unfortunate event that a payout transaction needs to be refunded and recorded accordingly in your financial records, Mobiloan provides a built-in reversal feature. Simply select the "Reverse Payout" option from the Loan Menu to initiate the process.
For detailed guidance, please refer to the user guide linked below.
Last updated
Was this helpful?