Support Desk
At Mobiloan, we strongly encourage all support inquiries to be handled through our in-app ticketing system. This approach ensures a streamlined and efficient support process while providing users with a seamless way to resolve their issues.
This encourages :
Record Keeping – Every support request is logged, allowing both users and support agents to track issue history and resolutions.
Faster Response Times – Tickets are routed to the right department, reducing wait times and ensuring quicker resolutions.
Better Troubleshooting – Our support team can access relevant system logs, making it easier to diagnose and fix issues.
Improved Communication – Users receive real-time updates on their support queries, ensuring transparency throughout the process.
Priority Handling – In-app tickets are prioritized over email or phone inquiries, leading to faster case resolution.
How to Access the Support Desk
The support desk can be accessed directly from within the app from the Hamburger Menu (top right corner).
For more information on accessing the support desk, select the link below.
Sending a Support Ticket
Here are some tips on sending support tickets.
For more information - select the user guide link below.
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