Transactions FAQ
How to change the status of a loan manually?
Mobiloan typically manages loan account statuses automatically — updating them to "Fully Paid," "Handed Over," or "Written Off" as needed, and ensuring credit bureaus stay up to date via SACCRA submissions.
However, if you need to manually update a loan’s account status, you can do so from the Loan Ledger screen. Look for the ‘Close Loan’ option, which allows you to perform this task directly.
For more detailed instructions on the Close Loan Feature , please select the link below:
Important - Navigation to Loan Ledger!
For direct access to the Loan Ledger Screen, navigate through the Client Ledger Screen- click the link below for detailed instructions.
How to remove an unlinked transaction?
Why Do Allps Presentments Appear Under the “Unlinked” Column?
Allps presentments appear in the “Unlinked” column when they originate from loans that have either expired or been cancelled. Once a loan becomes inactive, it is removed from the general ledger, making it impossible to match new presentments to that loan. As a result, any Allps response linked to the inactive loan is flagged as unlinked
How to Resolve an Unlinked Transaction?
To correct an unlinked transaction, follow these steps:
Open the Loan Account Locate the loan associated with the over-deduction or payment. This is the account to which the unlinked presentment should be assigned.
Create Refund Transactions For each unlinked transaction, create a matching refund transaction on the loan account. This temporarily reopens the loan to receive the payment.
Allocate the Unlinked Receipts With the refund transactions in place, allocate each unlinked receipt to the corresponding loan.
Move the Transactions Select the unlinked transactions in the table and move them to the now-reopened loan account. This re-establishes the correct linkage and balances the account.
Click the link below for detailed instructions on how to remove or manage unlinked transactions.
How to create a manual loan transaction?
Manual receipts or refunds are processed through the Client Ledger, accessible via the Transactions menu.
For step-by-step guidance on how to create an instalment receipt or instalment refund, please refer to the detailed instructions available in the User Guide Links:
For more information on creating New Loan Transactions, please select the link below.
For more information on performing Early Settlements, please select the link below.
For more information on EFT and Wallet Refund Methods, please select the link below.
For more information on creating an Allps POS transactions, select the link below:
How to receipt late fees?
A late settlement refers to the receipting of an overdue loan that includes additional late fees and interest calculated based on the number of days the payment is overdue.
Unlike an early settlement, late settlements incur accrued charges due to missed due dates.
To learn more about how to receipt a late settlement in the Client Ledger, click the link below:
If you’d like to start charging late fees to overdue loans, follow the step-by-step instructions provided in the link below (This involves updating your Loan Product Setup settings).
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How does the Auto Handover / Write‑off feature work?
Mobiloan manages overdue loans automatically through two key phases: Handover and Write‑off. These are controlled by configuration settings defined by the user.
1. Auto Handover Process
Once an instalment receipt is missed, Mobiloan starts an internal countdown based on the Handover Period defined in the configuration settings.
When this countdown is completed, Mobiloan combines the user‑defined handover date with the Auto‑Handover Day in Month setting to schedule the adverse action.
At this stage, the system:
Updates the loan’s account status to Handed Over.
Marks all existing and new collection tickets as Handed Over.
A further waiting period still applies before a “Written Off” status is triggered.
👉 Tip: You can use Report 18 to query all loans that have reached the Handed Over stage.
2. Auto Write‑off Process
After the handover, Mobiloan continues an internal countdown based on the Write‑off Period defined in the configuration.
Once this period has elapsed and no receipts have been made, Mobiloan merges the user‑defined write‑off date with the Auto‑Write‑off Day in Month setting to schedule the write‑off.
At this stage, the system:
Updates the loan’s account status to Written Off.
Marks all open and new tickets as Written Off.
Flags the account so that SACCRA can upload the write‑off to the credit bureau.
👉 Tip: You can use Report 21 to view Mobiloan’s automated Write‑off actions.
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