How to enable multi-factor login authentication ?

Mobiloan enhances account security by offering two types of Multi-Factor Authentication (MFA) in addition to the standard User ID and Password login method:

1. One-Time PIN (OTP) Authentication

• After entering their username and password, the user will be prompted to verify their identity by receiving a one-time PIN (OTP) via SMS.

• The user must enter the received OTP within the login screen.

• If the entered code matches the one sent, access to the system will be granted.

2. Surephrase Authentication

• Users must set up an 8-character Surephrase (either a word or a numeric passphrase).

• During login, the system will randomly prompt the user to enter specific characters from their Surephrase.

• If the entered characters match the registered Surephrase, the user will be granted access.

For more information, select the Uswer Guide Link Below :

Role Setup | Mobiloan User Guide

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Enabling MFA for Roles

Important: MFA settings are configured at the role level rather than for individual users. To enable MFA for a specific role:

1. Navigate to Setup > Role

2. Select the desired Role

3. Go to the User Tab (as shown in the screenshot below)

4. To enable OTP authentication: Toggle "Device Authorization" ON

5. To enable Surephrase authentication: Toggle "Surephrase Required" ON

Once enabled, all users assigned to the selected role will be required to authenticate using the chosen MFA method.